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WritersUA - Designing and Writing to Reduce User Errors
Hi, hypernarrative is a blog by Wilbert Baan about Art, Media and Technology with a focus on interactive storytelling. If you're new here, you may want to subscribe to my RSS feed with Google or Netvibes. I'll post a few messages a week. Thanks for visiting!
“A vast majority of documents (I consider print and online as documentation) often works to define the optimized error-free method of performing a task and provides a user with a straightforward solution. However, the user expects documentation to help solve problems and address errors. Thus, attention must be paid to potential problems users can have and how to correct them. Errors have different causes; the information designer should understand the potential types of errors since properly addressing each type requires a different approach in the design and documentation.”
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